FAQ

Floada, in answers.

The questions procurement, finance, and IT teams ask most often.

AI accuracy & trust

  • No. Customer data is isolated per tenant and is not used to train shared models. Each customer has their own contract, document, and finding store.

    We continuously improve our contract-reading and reasoning capabilities, but we do this on synthetic and consented training data — never on your contracts or invoices.

  • In customer pilots, typically 80–90% of flagged findings are confirmed by the customer team after review. The remainder are either ambiguous (the contract has multiple plausible interpretations) or low-confidence cases we explicitly flag for human judgment rather than asserting a finding.

    Every finding ships with the source documents and a reasoning trail — so a human can verify in minutes, not hours.

  • Findings are recommendations. Your team approves every correction before it goes out — Floada doesn't auto-dispute or auto-credit anything.

    The chain is: Floada reasons + cites → your approver verifies → correction sent. If a finding is incorrect, your approver catches it before the supplier ever sees it. Worst case: a few minutes of review time. Floada doesn't damage relationships unilaterally.

Implementation & integration

  • Days 1–2: connect your document sources (SharePoint, Google Drive, Box, Dropbox, OneDrive) and one read-only ERP feed.
    Days 3–5: ingest and index a sample program — usually one supplier category or one carrier.
    Days 6–7: first findings reviewed with your team.

    Most users find their first financial exposures inside this first week. Total IT effort on your side: ~4 hours of joint setup time.

  • SAP, Oracle, Workday, NetSuite (ERP); SharePoint, Google Drive, Dropbox, Box, OneDrive (document repositories); Salesforce, DocuSign; Slack, Outlook, Teams (notifications and approvals).

    Custom connectors for major CLMs (Ironclad, Icertis, DocuSign CLM) and freight TMS systems available on request. Integration is via OAuth or service account — nothing installed on-prem.

  • We handle scanned PDFs (OCR), multi-language contracts (30+ languages), and mixed formats — Excel rate cards with embedded text rules, Word documents, PDFs with tables, free-text annotations.

    For the small fraction we can't read with high confidence — heavily corrupted scans, handwritten amendments — we flag them explicitly rather than pretending.

Operations

  • The finding lands with an evidence pack: the invoice line, the contract clause it violates, and the source documents.

    The pack routes through your approvers — you choose the workflow (single-approver, multi-step, role-based, threshold-gated). Once approved, Floada sends the correction to the counterparty and tracks it through to settlement, surfacing the response when it comes back.

  • No. Floada runs in parallel to your AP flow — invoices in spec move through untouched. Only flagged invoices pause for review.

    In customer deployments we've actually accelerated AP cycles, because the team isn't manually chasing a large volume of exceptions.

Security & commercial

  • SOC 2 Type I, ISO 27001, GDPR-compliant. Continuously monitored through Vanta.

    Data residency: EU (Sweden) or US (Virginia), customer-selected at deployment. Sub-processor list and full security documentation available on request — and from your trust portal once you're live.

  • Pricing is based on contracted spend (or revenue) under management, with a floor for enterprise deployments. Typical range: a small percentage of the value flowing through Floada — well below the leak rate we identify, so net-positive ROI in week one.

    Annual commitments. Contact us for a quote on your specific scope.

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