For shared services, GBS, and operational partners

Turn your existing service setup into an AI‑native commercial operation.

Shared services, GBS teams, and operational partners gain more commercial control, faster exception handling, and higher throughput.

See it on your data →

Three things happening at once in service operations.

  1. Operating models are consolidating.

    Enterprises are pulling commercial work into centralized service operations to cut cost and standardize execution. The work doesn't get smaller. It gets concentrated across systems, regions, and approval chains. Handling more from the same footprint is now structural.

  2. Your services team is the translation layer.

    The decisions that move money live in commercial free-text documents, emails, and side letters your ERPs and CLMs can't read. Your team keeps translating and hand-keying fields into legacy systems that can't keep up with the business. That's what doesn't scale.

  3. AI is expected to execute.

    Leadership is past the AI-pilots-and-dashboards phase. Services operations are where the execution mandate gets tested first: the volume, the documents, and the cost line all sit here. The question isn't whether AI belongs. It's what substrate the operation runs on.

The commercial controls your services teams already run.

Supplier

Supplier invoices, held to the master agreement.

Amendments and indexation letters folded in. Off-contract surcharges and unapplied amendments caught before AP pays.

Logistics & freight

Freight invoices, checked against the rate card.

Surcharge schedules and carrier emails read alongside. Wrong-tier billing and re-applied surcharges caught before settlement.

Customer

Customer invoices, tied to the contract that earned them.

Escalation schedules and usage signals weighed too. Missed uplifts and underbilled tiers caught before quarter close.

Outcomes

90%+ Less manual commercial validation.
Across fragmented operational workflows, systems, and approval chains.
Millions Of operational decisions.
Executed against the same commercial logic, every time.
10x Faster exception handling.
Escalations, disputes, and operational exceptions resolved before they compound.
30%+ More operational throughput.
From the same service team setup, without increasing coordination overhead.

Fits the operating model you already designed.

Floada doesn't ask you to redesign your service operation. Captive in Bratislava, outsourced to a BPO partner, hybrid across regions. The operating shape stays. What changes is the floor of what one operator can hold.

The exception queue gets shorter. Controls coverage moves from sample-based to continuous. The function compounds without the headcount having to.