Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website, platform, and services (collectively, the "Services") provided by Floada AB, a company registered in Sweden ("Floada", "we", "us", or "our"). By accessing or using our Services, you agree to be bound by these Terms.

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Definitions

• "Platform" means the Floada software-as-a-service platform, including all associated tools, APIs, and interfaces.
• "User" means any individual or entity that accesses or uses the Services.
• "Customer Data" means all data, content, and information uploaded, submitted, or transmitted by or on behalf of a User through the Platform.
• "Subscription" means the paid or trial access plan under which a User accesses the Platform.

3. Account Registration

To access certain features of the Platform, you must create an account. You agree to:

• Provide accurate, complete, and current registration information.
• Maintain the security of your account credentials.
• Promptly notify us of any unauthorized use of your account.
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for an extended period.

4. Use of Services

4.1 Permitted use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during the term of your Subscription.

4.2 Restrictions

You agree not to:

• Copy, modify, distribute, sell, or lease any part of the Services.
• Reverse engineer, decompile, or disassemble the Platform.
• Use the Services to develop a competing product or service.
• Attempt to gain unauthorized access to any systems or networks connected to the Services.
• Use the Services in any manner that violates applicable law or regulation.
• Upload or transmit any malicious code, viruses, or harmful data.
• Use automated systems (bots, scrapers) to access the Services without our express written consent.

5. Customer Data

5.1 Ownership

You retain all rights, title, and interest in and to your Customer Data. We do not claim ownership over any Customer Data you submit to the Platform.

5.2 License

You grant us a limited, non-exclusive license to process, store, and display your Customer Data solely to the extent necessary to provide the Services. This license terminates when your Subscription ends and your data is deleted.

5.3 Data processing

Where we process personal data on your behalf as a data processor, the terms of our Data Processing Agreement (DPA) shall apply. The DPA is available upon request and forms an integral part of these Terms.

6. Subscription and Payment

6.1 Subscription plans

Access to the Platform is provided under the Subscription plan agreed upon between you and Floada. Details of pricing, features, and limitations are set out in the applicable order form or agreement.

6.2 Payment terms

All fees are invoiced in advance and are due within thirty (30) days of the invoice date unless otherwise agreed in writing. All amounts are stated in EUR or SEK and are exclusive of applicable taxes (including VAT).

6.3 Renewal and cancellation

Subscriptions automatically renew for successive periods of equal length unless either party provides written notice of non-renewal at least thirty (30) days before the end of the current term.

7. Intellectual Property

All intellectual property rights in the Services, including but not limited to the Platform, software, documentation, trademarks, and content created by Floada, remain the exclusive property of Floada or its licensors. Nothing in these Terms grants you any rights to our intellectual property except the limited use rights expressly set out herein.

8. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with these Terms ("Confidential Information"). Confidential Information shall not be disclosed to third parties without the disclosing party's prior written consent, except as required by law or to professional advisors bound by confidentiality obligations.

This obligation of confidentiality shall survive for a period of three (3) years after termination of these Terms.

9. Service Availability and Support

9.1 Availability

We use commercially reasonable efforts to maintain the availability of the Platform. We do not guarantee uninterrupted access and may perform scheduled maintenance with reasonable prior notice.

9.2 Support

Support is provided in accordance with the support terms included in your Subscription plan. General inquiries can be directed to support@floada.com.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Floada's total aggregate liability under or in connection with these Terms shall not exceed the total fees paid by you in the twelve (12) months preceding the event giving rise to the claim.
• In no event shall Floada be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Floada and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Services, your breach of these Terms, or your violation of any third-party rights.

12. Termination

Either party may terminate these Terms:

• For convenience, by providing thirty (30) days' written notice prior to the end of the current Subscription term.
• For cause, if the other party commits a material breach and fails to remedy it within thirty (30) days of receiving written notice.

Upon termination, your access to the Platform will cease. You may request export of your Customer Data within thirty (30) days of termination, after which we may delete it in accordance with our data retention policies.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through a notice on our website at least thirty (30) days before they take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of laws principles.

Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, it shall be finally settled by the courts of Stockholm, Sweden.

15. General Provisions

• Entire agreement: These Terms, together with any applicable order forms and DPA, constitute the entire agreement between the parties.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: No waiver of any right under these Terms shall be effective unless in writing.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure: Neither party shall be liable for delays or failures in performance resulting from circumstances beyond its reasonable control.

16. Contact Us

If you have any questions about these Terms, please contact us:

Floada AB
Email: legal@floada.com